Hicacos Care
Shipping & Returns
Helpful information for a smooth, confident shopping experience.
Shipping
Your Order Journey
After your order is placed, our team prepares it with care and sends it to the shipping address provided at checkout. Please review your order details before submitting.
Order Confirmation
Processing Updates
Delivery Details
Address Accuracy
Returns
Final Sale & Customer Support
All Sales Are Final
For hygiene and eye safety reasons, all sales are final. We do not accept returns or exchanges for changes of mind, color preferences, or incorrect selections, except as required by law.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact info@hicacoscontactlenses.com within 48 hours of delivery whenever possible.
Include your order number, photos of the product and packaging, and a description of the issue. Claims will be reviewed individually in accordance with applicable law.
Contact Customer Support
For questions about your order or to report an issue, please contact us at info@hicacoscontactlenses.com.
Our team will review your request and assist you with an appropriate resolution.